Example Service Level Agreement For Desktop Support

Posted by on September 19, 2021

Currently, there is no service level specific to the standard desktop support service. However, some tasks that require collaboration with other IT departments within Columbia`s university community have specific service level agreements. These tasks are as follows: The standard desktop support service is an integrated suite of support services for Windows and Mac computers, tablets, phones, and other devices (see list of supported devices). Support is provided by the most efficient method available, based on the nature of the problem, the location and availability of the technician and the customer. Support may include: the designated Review Owner (“Document Owner”) is responsible for enabling periodic checks of this document. IT support is provided without direct recharging for services. A small portion of office support services is funded by the Information User Assessment (UI) billed to each department. User Preview Information MSPH Desktop supports smartphones. Eligible smartphones can be held at the university or privately owned. Each smartphone used for work must meet these requirements: ITS clearly documents the services provided in the service catalog ITS ITS provides an order form for selected standard software applications and coordinates the purchase of software license for the computers of the computer.

The order form is available at the following address: www2.ucsc.edu/its/services/software/orderform/ In the SLA of ITS and campus you will find the standard methods of contact with ITS for the service. .

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